Subscriptions
What is a Subscription?
What is a Subscription?
When it comes to nutrition, we know consistency is key and we've got you covered with hassle-free deliveries of your Ristox essentials.
Our subscriptions are the most convenient way to enjoy your favorite supplements and not skip a beat. We automatically ship what you want, when you want - you can set and forget.
Rest assured, you have full control over your subscription. Feel like switching things up? No problem! You've got the freedom to make changes before the next scheduled delivery. You can easily manage your subscription and make changes to your delivery date, frequency, product selection and even update your shipping details - all in your Ristox account.
It's your supplement journey, made brilliantly simple.
How do I set up a Subscription?
How do I set up a Subscription?
On the product page of your favorite Ristox products, click on the "Bundle & Save" option. From there, you can select your preferred delivery schedule, whether it's every 30, 60, or 90 days.
In your Ristox account, you can easily manage your subscription and make changes to your delivery date, frequency, product selection and even update your shipping details.
If you ever decide to stop, you're free to cancel at any time. Just log in to your Ristox account and cancel or get in touch with us.
How do I change or cancel my Subscription?
How do I change or cancel my Subscription?
In your Ristox account, you can easily manage your subscription and make changes to your delivery date, frequency, product selection, update your shipping details and if you ever decide to stop, you're free to cancel at any time and can action this from your account as well.
Please feel free to reach out to us for more help at contact@ristox.com.
Returns
What is your Return Policy?
What is your Return Policy?
At Ristox, we're committed to ensuring your satisfaction with every purchase you make. Please see below for more information on help with a return.
FAULTY:
If you've received a damaged product or if the item delivered doesn't match what you ordered, we're here to help! Please reach out to us at contact@ristox.com, within the first 7 days after receiving your order. Here's how we'll make things right:
(a) We'll gladly replace the damaged or incorrect product with a new replacement; or
(b) In the rare event that a replacement isn't available, we'll process a refund for the full purchase price
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. We kindly request that you also provide your original order number as proof of purchase.
On acceptance of your return, we'll send you a pre-paid shipping label, along with clear instructions on how and where to send the package.
NON-RETURNABLE ITEMS:
Certain items found on our site cannot be returned. With supplements in particular, goods that have been opened with and the security seals removed are unable to be returned or refunded.
Note: We cannot accept returns on sale items or gift cards.
Can I Return a product that's opened or used?
Can I Return a product that's opened or used?
For supplements, due to safety reasons we cannot accept a return for any product that has been opened or used.
For any further information please reach out to our team at contact@ristox.com.
What if the product I received is damaged?
What if the product I received is damaged?
If you've received a damaged product or if the item delivered doesn't match what you ordered, we're here to help! Please reach out to us at contact@ristox.com, within the first 7 days after receiving your order. Here's how we'll make things right:
(a) We'll gladly replace the damaged or incorrect product with a new replacement; or
(b) In the rare event that a replacement isn't available, we'll process a refund for the full purchase price
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. We kindly request that you also provide your original order number as proof of purchase.
On acceptance of your return, we'll send you a pre-paid shipping label, along with clear instructions on how and where to send the package.
Who pays for shipping on Returns?
Who pays for shipping on Returns?
If the return is due to an error on our part, such as a defective or incorrect product, we happily cover any shipping costs. However, if the return is due to a change of mind, you will be responsible for any shipping costs.
For any further help or clarification, please contact our team at contact@ristox.com.
How to start a Return?
How to start a Return?
To initiate a return or exchange, please contact our team at contact@ristox.com. Include your original order number, the item for return and the reason for the return. Our team will then gladly provide you further instructions on how to proceed.
Can I Return if a discount code was used?
Can I Return if a discount code was used?
We want to make sure your experience is as smooth as possible! If you've purchased an item using a discount code and you'd like to return it, you're more than welcome to do so. Just keep in mind that the refund amount will reflect the discounted price you paid for the product, rather than the original price.
If you have any further questions please don't hesitate to get in touch with us at contact@ristox.com.
What's your Refund processing time?
What's your Refund processing time?
We understand how important it is to have your refund processed in a timely manner. Once your return is received and cleared back into our stock, which can take around 1-2 weeks depending on the season, we will process your refund.
Rest assured, the refund will be issued to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If it has been more than 15 business days since your return was approved and you haven't seen the refund come through, please reach out to us at contact@ristox.com.
We're always here to assist and your peace of mind is incredibly important to us!
Will shipping costs be refunded for a Return?
Will shipping costs be refunded for a Return?
Generally, shipping costs are non-refundable. However, on the exception that an item was received damaged or defective, we will happily cover this.
If you've received a damaged product, please reach out to us at contact@ristox.com, within the first 7 days after receiving your order and our team will help!
Shipping & Delivery
How long does Shipping take?
How long does Shipping take?
We know how important it is to know how long it will take for your order to arrive! We’ve got you covered and put together our estimated average delivery times, as provided by our trusted shipping partners, UPS and Amware:
Please remember that these times are estimated from the date of dispatch (when the item leaves the warehouse) and not the date of order placement.
- United States: 4 - 7 working days
- Asia: 10 - 14 working days
- Australia & New Zealand: 10 - 14 working days
- Canada: 5 - 10 working days
- Central & South America: 7 - 10 working days
- Europe (excluding UK): 10 - 14 working days
- Middle East & Africa: 12 - 20 working days
- United Kingdom: 7 - 10 working days
For your convenience, you’ll be able to monitor the progress of your delivery with the tracking link provided in your order email once it has been dispatched or through your Ristox account.
Note: These timeframes are indicative and can vary depending on factors like your location, potential delays due to weekends, public holidays, weather events, or Customs processes for international orders.
How do I Track my order?
How do I Track my order?
We know how important it is to keep an eye on your order, so you can easily keep tabs on its journey with one of the following;
- Simply log into your account at Ristox to access tracking details for your order
- Click on our chat icon and select 'Track and manage my orders' using the email address or phone number provided on the Order
- Follow the link found in your Shipping Confirmation email
If you have any further questions, our dedicated team is here to help and ensure your experience is as smooth as possible. Feel free to reach out to us at contact@ristox.com.
I need to change my Shipping Address!
I need to change my Shipping Address!
Our team works hard to ship your order as soon as possible, which means there is only a small time frame to make any adjustments prior to shipping. If you haven't received your shipping confirmation yet, please reach out to us as soon as possible at contact@ristox.com. Our team will do their best to help with any change of address.In the event that your order is already en route, don't sweat it! We've got a solution for you. Simply reach out to the courier directly with your tracking number. They'll be able to assist you with redirecting the package to the right place.
What happens if my Delivery is lost or stolen?
What happens if my Delivery is lost or stolen?
If you suspect your package has been lost or stolen during shipping, please reach out to the courier company as soon as possible. Ensure you have your tracking number on hand, and they will be able to help look into this for you.
In the event they are unable to help locate your parcel or help, please contact our team at contact@ristox.com. Include your order number and tracking information (where possible) and we will investigate further and work to resolve it as quickly as possible.
What if my package arrived Damaged?
What if my package arrived Damaged?
From time to time, issues may arise with some factors that are outside of our control, such as shipping and handling.If you feel your package has been damaged during shipping, please contact our team as soon as possible at contact@ristox.com. Be sure to include your order number, a description of what has happened and where possible, include a photo of the damaged package/goods. We will work with the shipping carrier to investigate the issue and resolve it for you as quickly as possible.
Do I need to be there for my Delivery?
Do I need to be there for my Delivery?
Depending on the specific shipping carrier that's handling your order, they may choose to do one of the following if no one is there to receive your delivery;
- Safe Delivery: Some shipping carriers may opt to leave your package in a secure location at your address. This ensures your item is safely stored until you are there.
- Notice with Instructions: Alternatively, some carriers may choose to leave a notice at your doorstep or in your letterbox. This notice will provide you with clear instructions on how to proceed. You might be able to schedule a redelivery at a more convenient time or choose to pick up the package from a nearby location.
For a smooth delivery experience, we recommend keeping an eye out for all your shipping notifications. Following the instructions provided will help ensure that you receive your package promptly and without any hassle.
If you have any other questions about delivery, feel free to reach out to our team at contact@ristox.com, and they'll be glad to assist you further.